Bassetlaw Primary Behaviour Partnership
A school referral system supporting pupils with social, emotional and mental health difficulties across Bassetlaw primary schools from Year 1. Working together to reduce suspensions and exclusions and unlock every child's potential.
Support for every stage of need
From early identification to transition, we provide a full continuum of support for pupils, families, and school staff.
A shared partnership for Bassetlaw's children
B.P.B.P. is a not-for-profit partnership supporting pupils (and families) with SEMH difficulties in Bassetlaw Primary schools. Together we can target resources in a more proactive and preventative way.
We support 57 Bassetlaw Primary Schools (representing some 10,000 pupils) working in a multi-agency capacity. Our experienced team support teachers, TAs, Head Teachers, parents, medical professionals and most importantly, children!
Key to our purpose is the reduction in exclusions. We believe that by working together, children's needs can be quickly identified and met.
Our Aims
- Ensure parity of provision for all pupils with similar levels of need
- Develop a shared understanding of challenging behaviour across Bassetlaw
- Equip schools with the practical skills to support pupils effectively
- Reduce exclusions through early identification and intervention
- Fair and transparent decisions around funding, support and managed moves
School Families
Meet the strategic team
Our dedicated team brings expertise in behaviour, SEMH, family support, and school administration.
All based at: Sparken Hill Academy, Sparken Hill, Worksop, Nottinghamshire, S80 1AW
Contact the team today
Whether you're a headteacher, SENCO, parent, or governor — we're here to help.
Bassetlaw Primary Behaviour Partnership
A not-for-profit school referral system working across 57 primary schools to identify need, build skills, and reduce suspensions and exclusions.
About the Bassetlaw Primary Behaviour Partnership
B.P.B.P. is a not-for-profit partnership supporting pupils (and families) with SEMH difficulties in Bassetlaw Primary schools. Through operation of this behaviour partnership, we are identifying and developing support that schools need in place to best meet the needs of identified SEMH pupils. Together we can target resources in a more proactive and preventative way.
We support 57 Bassetlaw Primary Schools (representing some 10,000 pupils) from across the district, working in a multi-agency capacity. Our experienced team support teachers, TAs, Head Teachers, parents, medical professionals and most importantly, children!
Key to our purpose is the reduction in exclusions. We believe that by working together, children's needs can be quickly identified and met meaning that they achieve their full potential.
The purpose of the BPBP is to ensure that decisions around funding, training for schools, support and managed moves for pupils with challenging behaviour in Worksop Town, Elizabethan, Retford Oaks, Tuxford and Serlby Park Families are fair and transparent.
- Ensure parity of provision for pupils with similar levels of need across all school families.
- Develop a shared understanding of challenging behaviour across the Bassetlaw district.
- Equip schools with the necessary skills to support pupils with challenging behaviour.
Meet the Team
Downloads, forms, and guidance
All the referral forms, templates, and resources your school needs — in one place.
Referral Forms for BPBP Support
Use this section when you need to refer a pupil to the BPBP Panel, or begin family support for a child already known to us.
BPBP Referral Form (July 2026)
.docThe referral form for the BPBP Panel. This is the BPBP form — the LA form is completed separately during consultation.
Guidance for Referring to the BPBP Panel
.docxFull guidance on the referral process — read this before submitting a referral.
Family Support Triage Form
.docxComplete this to begin family support for a pupil and their family.
Behaviour & Exclusion Letters
Use this section when you need to write to a parent about a suspension or permanent exclusion, or prepare paperwork for a governors' discipline committee hearing.
Suspension Letters
Suspension Letter — Less Than 5 Days
.docxTemplate letter for suspensions under 5 school days.
Suspension Letter — 6 to 15 Days
.docxTemplate letter for suspensions of 6–15 school days.
Suspension Letter — Over 15 Days
.docxTemplate letter for suspensions exceeding 15 school days.
Blank Fixed-Term Suspension Wording
.docxEditable suspension letter wording for schools to adapt.
Permanent Exclusion Letters
Permanent Exclusion Letter (Notts Residents)
.docxLetter notifying a parent of a permanent exclusion.
HT Letter Inviting Parents to the Hearing
.docxInvitation template for the governors' discipline committee hearing.
Hearing & Meeting Guidance
Order of Hearing — Guidance for Chairs
.docxStep-by-step guidance for chairing an exclusions panel hearing.
Reintegration Meeting Pro Forma
.docxComplete after a suspension to plan the pupil's return to school.
Exclusion Checklist
.pdfFull step-by-step checklist covering every stage of the permanent exclusion process.
Behaviour Assessment & Tracking
Use this section when you need to understand why a pupil is behaving as they are, evidence the support you have already put in place, or track behaviour patterns over time.
Graduated Response Tiers
Graduated Response — Tiers 1 to 4
.pdfBehaviours seen, how the child may feel, and good practice at every tier — from universal support through to specialist/statutory services.
Tier Action Plans
.docxAction plan template for recording and reviewing tiered support.
Request for Tier Support & Provision Guidance
.docxUse this to formally request tiered support and provision for a pupil.
Assessment Tools
Understanding Behaviour — An Assessment Tool
.docStructured tool to help understand the function of a pupil's behaviour.
Understanding Behaviour — Pupil Views Tool
.docTool for capturing the pupil's own perspective on their behaviour.
Understanding Behaviour — Pupil Views
.docCompanion resource for gathering pupil views.
Behaviour for Learning — Classroom Environment Audit
.docAudit tool to review how the classroom environment supports positive behaviour.
Tracking & Recording
ADHD in the Classroom
Use this section when you are supporting a pupil with ADHD (diagnosed or suspected) and need practical strategies for the classroom, the playground or unstructured times.
Bear in mind that ADHD and communication & interaction needs often present very similarly. If strategies here are not having the effect you expect, it is worth also considering whether an underlying communication need is in play.
ADHD in Primary Classrooms
.docxOverview guidance for supporting pupils with ADHD in a primary setting.
Early Interventions for ADHD
.pdfPractical strategies at Whole School, Class, and Individual level across communication, sensory, social and behavioural needs — plus an ADHD medication reference table.
ADHD Strategies for Midday Supervisors
.docxPractical strategies for lunchtime and unstructured time support.
ADHD — Classroom Rules Guidance
.docxGuidance on setting clear, effective classroom rules for pupils with ADHD.
Attachment & Developmental Trauma
Use this section when a pupil's behaviour may be rooted in early loss, trauma or attachment disruption, and you need to understand what sits beneath the behaviour before deciding how to respond.
Developmental Trauma — Close Up
.pdf — Beacon HouseA comprehensive guide covering what Developmental Trauma is, the seven areas of impact on a child's development, and practical strategies to support healing.
Signs of Developmental Trauma — Summary Sheet
.pdf — Beacon HouseQuick-reference sheet setting out signs of sensory, attachment, emotional, behavioural, dissociative, cognitive and self-concept difficulties — at home and at school.
The Brain House
.pdfA child-friendly explanation of the "upstairs and downstairs brain", flipping your lid, and the fight/flight/freeze response — useful for helping pupils understand their own reactions.
Developmental Trauma resources courtesy of Beacon House Therapeutic Services and Trauma Team (beaconhouse.org.uk). The Brain House is based on Dr Dan Siegel & Dr Tina Payne Bryson's work on understanding the brain, with narrative by Dr Hazel Harrison.
Pupil Transition Documents
Use this section when you are preparing a pupil for a move between schools — particularly primary to secondary — and need to plan the handover or transfer records safely.
Mentally Healthy Schools Change Toolkit (Primary)
.pdfToolkit for promoting mental health in primary schools through periods of change.
CP & Confidential File Transfer Flow Chart
.docxThe process for transferring child protection and confidential records at transition.
Transition Spreadsheet
.xlsxSpreadsheet tool to track and manage your transition cohort.
Useful Links to Transition Resources
.docxA curated list of further resources and links for transition support.
Support for Families
Use this section when you want to signpost a family to wider services — for health, wellbeing, sleep, or safeguarding support outside of what school can provide.
Ask Us Nottinghamshire
askusnotts.org.ukFind local services and support for families.
Healthy Families Team
nottinghamshire.gov.ukSupport for families with children aged 0–19.
Sleep Support
nottinghamshire.gov.ukGuidance for children and families with sleep difficulties.
Notts Help Yourself
nottshelpyourself.org.ukDirectory of support services across Nottinghamshire.
Domestic Abuse Support
nottinghamshire.gov.ukInformation and support for those experiencing domestic abuse.
Useful External Links
Use this section when you need the official statutory guidance or the current LA documentation, rather than a BPBP template.
DfE Suspension & Permanent Exclusion Guidance
gov.uk — live pageThe current statutory guidance. New guidance came into force on 26 July 2026 — always use this live page rather than a saved copy.
GovernorHub — Notts Exclusion Letters
app.governorhub.comAll official LA letters and supporting documentation, kept up to date.
Notts Guidance for Parents
nottinghamshire.gov.uk — PDFNottinghamshire advice for parents on permanent exclusions.
Support, Suspensions and Guidance
Before you decide to suspend, please contact a member of the team first. We will ensure your decision is lawful, rational, reasonable, fair and proportionate.
The Suspension Process
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Contact BPBP firstDo this before anything else
Before you decide to suspend, contact a member of the team. We will ensure the decision is lawful, rational, reasonable, fair and proportionate.
This is the single most important step. Decisions made without contacting us first are far more likely to be successfully challenged by parents. -
Evidence the Graduated Response
We require evidence that you have followed the Graduated Response before we can support a suspension.
Without this evidence, BPBP cannot support your suspension decision — and an unsupported suspension is at much greater risk of legal challenge. -
Complete the Suspension Form
Once BPBP agree that a suspension is warranted, complete the online Nottinghamshire form. A copy of your responses is automatically emailed to you and the Local Authority.
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Write the parent letter
Use the correct suspension letter template for the length of the suspension — under 5 days, 6 to 15 days, or over 15 days. If you notify the parent by telephone, you must follow up in writing within one working day.
A delayed or missing written confirmation is one of the most common grounds for a parent's challenge. Do not leave this step until later.
Always check GovernorHub for the very latest wording. -
Complete the Reintegration Meeting
Following the suspension, use the pro forma to complete a reintegration meeting. Focus on what will change when the child returns to school.
What happens after a suspension
The flowchart below shows the governing board's duties and timescales depending on the length of the suspension, and what follows if a permanent exclusion is made. Always ring BPBP before taking any action.
Read the flowchart as text
Start. The headteacher decides to suspend or exclude. Please ring BPBP before taking any action. If BPBP agree with the proposed action, the headteacher must inform parents and the local authority.
All timescales below are in school days.
Question 1: Is this a permanent exclusion?
- Yes: go to "If it is a permanent exclusion" further down.
- No: go to question 2.
Question 2: Will the suspension cause the pupil to miss a public exam or national curriculum test?
- Yes: the headteacher notifies the governing board and local authority immediately. The governing board must meet to consider reinstatement within 15 days and must take reasonable steps to meet before the exam date. Where this isn't possible, the chair may consider reinstatement independently.* Then go to "The governing board considers reinstatement (suspensions)".
- No: go to question 3.
Question 3: Will the suspension take the pupil's total days of suspension to more than 15 days for the term?
- Yes: the headteacher notifies the governing board and local authority immediately. The governing board must arrange suitable full-time education no later than the sixth school day of the suspension, and must meet to consider reinstatement within 15 days. Then go to "The governing board considers reinstatement (suspensions)".
- No: go to question 4.
Question 4: Will the suspension take the pupil's total days of suspension to more than 5 and up to 15 days for the term?
- Yes: the headteacher notifies the governing board, local authority and BPBP immediately. The governing board must arrange suitable provision no later than the 6th school day of the suspension. Have parents requested that the governing board consider reinstatement?
- Yes: the governing board must meet to consider reinstatement within 50 days. Then go to "The governing board considers reinstatement (suspensions)".
- No: the governing board is not required to consider the suspension and can't direct reinstatement.
- No (five days or fewer in total): the governing board must consider representations from the parents but isn't required to consider reinstatement and can't direct reinstatement.
The governing board considers reinstatement (suspensions)
The governing board meets to consider reinstatement. Does the governing board direct reinstatement of the pupil?
- Yes: the pupil is reinstated immediately or at a specified date. The governing board informs parents, the local authority and the headteacher.
- No: the pupil is not reinstated and has no further appeal. The governing board informs parents, the local authority and the headteacher.
If it is a permanent exclusion
- The headteacher notifies the governing board and local authority immediately.
- The local authority must arrange alternative provision within 5 days.
- The governing board must meet to consider reinstatement within 15 days.
- The governing board meets to consider reinstatement. Does it direct reinstatement of the pupil?
- Yes: the pupil is reinstated immediately or at a specified date. The governing board informs parents, the local authority and the headteacher.
- No: the outcome of the consideration is recorded on the pupil's education record. The governing board notifies the headteacher, BPBP and the local authority of the outcome. It also notifies parents of the decision immediately, and of their right to request consideration by an independent review panel (IRP). Do parents request an IRP within 15 days?
- No: the exclusion process is complete. The governing board ensures the pupil's name is removed from the rolls.
- Yes: the local authority (if a maintained school) or academy trust (if an academy) convenes the IRP within 15 days of notice from parents of the request. Does the IRP uphold the governing board's decision?
- Yes: the exclusion process is complete. The governing board ensures the pupil's name is removed from the rolls.
- No: whether the IRP "recommends" or "requires" reconsideration, the governing board must meet to reconsider within 10 days of receiving notice of the IRP's decision. Does the governing board reinstate the pupil?
- Yes: the pupil is reinstated immediately or at a specified date. The governing board informs parents, the local authority and the headteacher.
- No: where the IRP "recommends", the exclusion process is complete. The governing board must notify the local authority, headteacher and parents of the decision to exclude, and removes the pupil's name from the rolls. The IRP can't order a budget adjustment or payment of full cost recovery. Where the IRP "requires", it may order a budget adjustment (maintained school) or payment to the local authority (academy).
* If you're an academy, this decision may be considered by a smaller sub-committee, if your articles of association allow you to.
Suspensions Process Flowchart
.pdfGoverning board duties and timescales by length of suspension, through to independent review of a permanent exclusion.
Graduated Response — Tiers 1 to 4
.pdfFull tiered guidance: behaviours seen, child's feelings, and good practice at each level. Evidence required before a suspension will be supported.
Nottinghamshire Suspension Form
External online formAuto-sent to you and the LA on completion.
Suspension Sample Letters
.docxProforma letters for suspension communications. Length-specific versions are held under Resources & Referrals.
Reintegration Pro Forma
.docxComplete this after a suspension.
Latest DfE Exclusion Guidance
gov.uk — live pageExclusion Checklist
.pdfPermanent Exclusions — Guidance & Process
A permanent exclusion should only ever be a final, last resort — after all other strategies have been exhausted. Always contact us before taking any action.
What is a Permanent Exclusion?
Permanent exclusion is when a child is permanently barred from the school premises and their name is removed from the school roll. Permanent exclusion must only ever be used as a final, last resort sanction — reached only after a wide range of other support strategies and disciplinary measures have been fully exhausted and documented.
A permanent exclusion can also follow a single serious incident, even where the pupil has never been in trouble before. Because the consequences are so significant, the guidance must be read carefully and followed precisely.
When Can It Happen?
Permanent exclusion may be considered where there has been a serious breach, or persistent breaches, of the school's behaviour policy, and where allowing the pupil to remain in school would seriously harm the education or welfare of the pupil or others. Examples include a pupil who:
- Has a history of persistent disruptive behaviour where the school feels it can do no more — this view must be supported by the Behaviour Partnership.
- Has committed a single serious one-off offence — for example a premeditated serious assault on a pupil or member of staff, threatening others with a weapon, or bringing drugs into school.
Follow Every Step, In Order
Most headteachers will go through this process once in a career, if ever. Each step below must be completed in the order shown — the order matters, and skipping or reordering steps is the most common reason a permanent exclusion is later overturned.
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Carry out a full and objective investigationBefore anything else
Before any decision is made or communicated, the Headteacher (or a senior leader in the Headteacher's absence) must complete a comprehensive, objective investigation into the facts of the case. This includes interviewing the pupils and staff involved, and recording carefully what happened.
Do not pre-judge the outcome. You may well suspect the case points towards permanent exclusion — but the evidence has to sit behind the decision for the decision to be lawful. An investigation carried out to justify a decision already made will not stand up to challenge.
Where staff compile a witness statement, ensure it is signed and dated both by the person writing it and by a witness to the date and time it was written. -
Contact BPBPImperative
Contact a member of the BPBP team before making — or communicating — any decision. BPBP acts as a sounding board and will help ensure your decision is lawful, rational, reasonable, fair and proportionate.
Do not make, or communicate to parents, any decision until you have spoken to BPBP. -
Notify parents and the Chair of Governors
The Headteacher notifies the parents of the exclusion and the reasons for it, without delay. The Chair of Governors must also be informed on the same day the exclusion is issued.
If contact with parents cannot be made straight away, keep trying every contact method available and record each attempt. -
Notify the Local Authority
Notify the Local Authority of the permanent exclusion by completing the LA's Permanent Exclusion online form. This must be done promptly so the LA can arrange suitable full-time education from the sixth school day.
⚠ Link pending: the correct LA Permanent Exclusion form link is being supplied and will be added here. In the meantime, contact BPBP on 01909 534 062 for the current link. Note for future maintenance: the LA changes this link frequently, so it needs periodic checking. -
Write to the parents
Send the exclusion letter by recorded / signed-for delivery. If emailing, use a read and delivery receipt — ideally both. If parents were told by telephone, this must still be followed up in writing.
The letter must set out the reason for the exclusion, that it is permanent, the parents' right to make representations to the governing board, how to do so, and their right to attend the meeting, be represented at their own expense, and bring a friend. -
Provide work for the first 5 days
Arrange for work to be set, marked and returned during the first five school days. The parent/carer signs to acknowledge receipt of the work. Mark the pupil as code E on the school register.
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Convene the Discipline Committee within 15 school daysOrder matters
The hearing must take place within 15 school days. The limiting factor is the clerk — clerks must hold specific training on exclusions and their availability is very limited. Arrange in this order:
Correct order: (a) Contact Governor Services first to establish clerk availability.
(b) Then confirm three discipline committee members (governors — they must not be parents at the school).
(c) Then offer dates to the parents.
(d) Then inform BPBP.
There is no point agreeing a date with governors and parents that no trained clerk can cover.If no trained clerk is available within the 15 school days, the hearing may exceptionally be clerked by another clerk — but the minutes must be read through and checked by a trained clerk before they are approved. -
Send the paperwork pack — at least 3 days before the hearing
Send by recorded delivery, or by email with a read receipt. Number every page consecutively and paginate the report. The pack must contain:
- The letter inviting the parents to the hearing (including a link to the DfE guidance and Notts advice for parents)
- The letter informing parents of the permanent exclusion
- The Headteacher's / Principal's report
- Anonymised witness statements (if relevant)
- An order of hearing
- The academy / school's behaviour policy
⚠ Report template pending: an updated Headteacher's report template is being supplied and will be added here. The report must be presented professionally and with the right level of detail — it is the document the panel will rely on most. Use a standard professional typeface and structure; poorly presented reports undermine the case. -
The hearing takes place
The chair works through the order of hearing. The Headteacher presents the case for the exclusion, demonstrating that the guidance and the law have been followed. If the parents do not attend, the meeting proceeds as if they were present. The panel must consider the case fairly. If the exclusion is upheld, the Clerk writes to the parents.
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Parents have 15 school days to appeal
Appeals must be made in writing to the Clerk to Governors within 15 school days of the notification letter.
If a parent appeals, let BPBP know immediately. -
Final outcome — inform BPBP
The final outcome and remaining paperwork are issued by the clerk, not the headteacher. Once the exclusion is upheld (after any appeal), the child can be removed from the school register from the date of the latest hearing. BPBP will then manage the next steps for the pupil's education.
Downloads
All documents are held once, under , so there is only ever one version of each.
Support for parents and families
We recognise how hard parenting can be. We work alongside you to access the right support for your family.
You're not alone
Being a parent is one of the hardest, but also one of the most rewarding jobs in the world, with very little pay and NO holidays!! Here at the BPBP we recognise this and appreciate just how hard this can be, especially if the techniques you are applying aren't as effective as they could be.
If you'd like to explore what support is out there, please invite your child's school to complete the Family Support Triage Form.
We have a very realistic approach to parenting and provide access to an individualised package of support designed around your child and your parenting style.
Face to Face
Online / Video Call
Telephone
Signposting
Ask Us Nottinghamshire
askusnotts.org.ukFind local services and support for families.
Healthy Families Team
nottinghamshire.gov.ukSupport for families with children aged 0–19.
Sleep Support
nottinghamshire.gov.ukGuidance for children and families with sleep difficulties.
Notts Help Yourself
nottshelpyourself.org.ukDirectory of support services across Nottinghamshire.
Domestic Violence Support
nottinghamshire.gov.ukFamily Support Triage Form
.docx — ask your school to complete thisProfessional development for school staff
Building the skills and knowledge that help schools support pupils with challenging behaviour more effectively.
Upcoming Events
Click any event to book your place. For bespoke school training, contact the team directly.
Supporting pupils through key transitions
Helpful information and resources for pupils transitioning between schools, and for the everyday transitions between lessons, classrooms and break times.
Planning for a smooth transition
The move from primary to secondary school is one of the most significant events in a child's education — and for pupils with SEMH needs, it can be a particularly anxious and unsettling time. With the right planning and communication between sending and receiving schools, this transition can be made much smoother.
BPBP supports schools and families through transition by ensuring that key information about vulnerable pupils is shared appropriately and that receiving schools have the context they need to continue providing effective support from day one.
Transition doesn't only mean moving between schools. Many pupils with SEMH needs find the smaller, everyday transitions just as difficult — moving between classrooms and different areas of the school, changing activity at the start and end of lessons, and the less structured periods around break and lunchtimes. These moments happen many times a day, and for some children they are the hardest part of it. The strategies below cover both: the big moves between settings, and the daily transitions that shape a pupil's experience of school.
Practical, ready-to-use resources for staff, pupils and families — covering everyday settling-in strategies, secondary transition planning, and calming techniques for pupils who find change difficult.
10 Top Tips to Help Children Transition Into School
.pdfPractical, everyday strategies for welcoming any child into a new class or school setting.
Transition to Secondary
.pdfPreparation, visits, pupil voice and family support — plus a good-practice guide for primary and secondary staff.
Calming Techniques During Transition Times
.pdfClarity, distraction, sensory support and heavy work strategies for pupils who find transitions difficult.
Summer Transition Activities for Year 6
.pdfA pupil-facing checklist of things to practise over the summer before starting secondary school.
The resources below support schools in managing the practical side of transition — from transferring confidential pupil records safely to tracking your whole transition cohort. We strongly recommend contacting us at least one full term before the transition date to allow proper planning time.
Mentally Healthy Schools Change Toolkit (Primary)
.pdf — 233.67 KBToolkit for promoting mental health in primary schools.
CP & Confidential File Transfer Flow Chart 2023–24
.docx — 50.58 KBFlow chart for transferring confidential files at transition.
Draft Transition Spreadsheet
.xlsx — 959.96 KBSpreadsheet tool to manage pupil transition data.
Useful Links to Transition Resources
.docx — 61.12 KBA curated list of resources and links for transition support.
Contact the Team
Call 01909 534 062, email admin@bpbp.co.uk, or fill in the form below.
Get in touch
This form is for Headteachers, SENCOs, Teachers, and Teaching Assistants. If you need advice or support, please don't hesitate to reach out.
Privacy Policy
How the Bassetlaw Primary Behaviour Partnership collects, uses and protects your information.
Last updated: September 2026
The Bassetlaw Primary Behaviour Partnership ("BPBP", "we", "us") is committed to protecting the privacy of everyone who uses this website. This policy explains what information we collect, how we use it, and the rights you have under UK data protection law (the UK General Data Protection Regulation and the Data Protection Act 2018).
This policy covers the BPBP website only. It does not cover the separate professional records BPBP keeps about pupils, schools and families as part of its support work, which are governed by BPBP's main data protection and information-sharing arrangements and by the policies of the schools and Local Authority we work with.
Who we are
BPBP is a not-for-profit partnership supporting pupils with social, emotional and mental health (SEMH) difficulties across Bassetlaw primary schools. We are based at Sparken Hill Academy, Sparken Hill, Worksop, Nottinghamshire, S80 1AW. For any question about this policy or your information, contact us on 01909 534 062 or admin@bpbp.co.uk.
The information we collect
We only collect information you choose to send us. The website itself does not require you to create an account or log in.
- Contact and enquiry details. If you use a contact or booking form on this site, or email us, we receive the information you provide — typically your name, email address, the school or role you are contacting us about, and the content of your message.
- Messages sent to the website assistant. The site includes an optional AI chat assistant. If you type a message into it, that message is sent to our service provider to generate a reply (see "The website assistant" below). Please do not enter a pupil's name or other identifying or sensitive details into the chat — use the phone or email for anything specific to a child.
We do not use advertising or tracking cookies, and we do not use third-party analytics that profile you. See "Cookies" below.
How our forms work
Most contact and booking forms on this website open a message in your own email application, addressed to BPBP. Your details are sent to us as an ordinary email and are not stored in a database on this website. Once we receive your email it is handled by the BPBP team in the same way as any other email you might send us.
Booking a place on our ECT or SEMH training courses works differently: the "Book a Place" button takes you to a Google Form hosted by Google. Your name, email address and other answers are submitted directly to Google and processed under Google's own privacy policy, not stored on this website. BPBP only sees the responses once they reach us through that form, and uses them solely to organise and run the training course you've booked.
The website assistant
The optional chat assistant is provided to help you find information quickly. When you send it a message, the text is transmitted securely to our AI provider, Anthropic, which processes it to generate a response and returns it to you. We do not use these conversations to build a profile of you, and the assistant is not a substitute for professional advice. For anything relating to a specific pupil, suspension, exclusion or safeguarding concern, please contact the team directly rather than using the chat.
Why we use your information, and our lawful basis
We use the information you send to respond to your enquiry, arrange training or support you have asked about, and carry out our work supporting schools, pupils and families. Our lawful basis for processing website enquiries is our legitimate interests in responding to you and providing our services, and, where relevant, taking steps at your request before providing those services. Where you contact us about the support of a specific child, that information is handled under the wider legal bases that apply to BPBP's safeguarding and educational work.
Who we share information with
We do not sell your information or share it for marketing. We may share information where necessary to carry out our work or where the law requires it, for example with:
- the partner school or school family your enquiry relates to;
- Nottinghamshire County Council (the Local Authority), where relevant to a referral, suspension or exclusion;
- our technology providers who host this website and power the chat assistant, who process data on our behalf under contract; and
- other agencies where we are required or permitted to do so by law, including to safeguard a child.
How long we keep it
We keep website enquiries only as long as needed to deal with your request and for a reasonable period afterwards in case of follow-up, in line with BPBP's records retention arrangements. Information that becomes part of BPBP's professional records about a pupil or school is retained according to the retention periods that apply to those records.
How we protect your information
This website is served securely over HTTPS. Messages to the chat assistant are transmitted over encrypted connections, and the credentials used to connect to our AI provider are held securely on the server, never in your browser. We take appropriate technical and organisational measures to protect the information you send us.
Cookies
This website uses a small number of cookies, controlled by the cookie banner shown on your first visit. We do not set any advertising, analytics or marketing cookies unless you choose to allow them, and one strictly necessary cookie is used purely to remember your choice. Full detail, including exactly what each cookie does and how to change your preference at any time, is on our page. This does not cover external sites we link to, such as the Google Form used for training bookings, which may set their own cookies under their own cookie policy.
Your rights
Under UK data protection law you have the right to ask us for a copy of the information we hold about you; to have inaccurate information corrected; to ask us to delete information or restrict how we use it; and to object to our processing in certain circumstances. To exercise any of these rights, contact us on 01909 534 062 or admin@bpbp.co.uk. We will respond within one month.
If you are not satisfied with how we have handled your information, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We would, however, appreciate the chance to put things right first, so please do contact us.
Changes to this policy
We may update this policy from time to time. Any changes will be published on this page with a revised "last updated" date.